Appointments are scheduled according to the individual provider's recommendation. If there is an emergency during office hours that requires immediate attention, please contact the office by phone 301-330-0006 or email customerservice@alldaymedicalcare.com. As protocol, we require a credit card on file for ALL of our patients.
If an appointment cannot be kept, please contact the office at least 24 hours in advance. There will be a $100.00 fee for late cancellations and no-shows that are self-pay or private insurance.
INSURANCES
Please check with our Billing Department to see if we participate with your insurance company. It is your responsibility to verify that we have your current address, phone number, and insurance information on file.
If we participate with your insurance company, we will submit all services performed in our office for reimbursement unless we have received prior notification of non-covered services. All copays, deductibles, and overdue balances are your responsibility, and payment is expected at the time of each visit.
If we do not participate with your insurance company, you are responsible for payment in full at the time services are rendered.
Insurance companies often require pre-authorization as a condition of reimbursement – whether or not we participate with them. It is your responsibility to obtain any required insurance referrals or authorizations prior to your visit. If a required referral is not presented at the time of your visit, you may be required to reschedule your appointment.
PAYMENT FOR SERVICES
Payment for each visit is expected at the time of service. For your convenience, we accept all major credit cards, cash, or check. Returned checks will incur a $35 fee to each patient account affected. All patient payments including any outstanding balances are due at the time of service – unless prior arrangements have been made with the Office Manager, Billing Coordinator, and/or your clinician.
You will be charged for missed appointments if you fail to provide 24 business hours’ notice. You are fully responsible for these charges because they are not covered by your insurance.
Overdue accounts may incur late fees at 18% per year. All balances that become 90 days past due may be sent to a professional collection agency. Should your account be sent to a collection agency, you will be financially responsible for a collection fee equal to 33% of the amount sent to the agency and any additional legal fees that our office incurs through the process utilized to collect the outstanding delinquent balance. Your signature below authorizes All Day Medical Care Clinic to release information necessary for collection of past due accounts. Payment in full of any past due balance is expected prior to being seen in our office in the future. In addition, payment in full will be expected at the time of service for any future services.
DISCHARGE
Discharge procedures shall be followed to ensure patients are discharged effectively and efficiently, allowing for optimal utilization of available resources. An authorized practice discharge shall only be made by an order from the primary consultant. However, a patient may discharge himself/herself against medical advice. The Consultant or his designee shall document discharge instructions in the patient’s medical record at the time of anticipated discharge. A Discharge Summary shall be prepared. The discharge summary shall contain: The reasoning behind the discharge. The provider shall be responsible for completing the discharge checklist and explaining the discharge summary to the patient. All patients are provided with a discharge summary at the time of discharge.
SELF-PAY
In order to address the needs of our patients without insurance and patients with coverage limitations, we offer a discount off our standard fees. This discount reflects the lower cost involved in billing and collections when a claim does not need to be submitted to a third-party payer. In order to qualify, payment needs to be made in FULL prior to the visit.